Privacy Policy

Last Updated: January 2026

dk111 is committed to safeguarding the privacy and security of every player who visits our platform. This Privacy Policy explains in clear terms what personal information we collect, why we collect it, how it is used, and the rights you have over your own data. By accessing or using the dk111 website and its associated services, you acknowledge that you have read, understood, and agree to this Privacy Policy.

This policy applies to all users of dk111 located in Bangladesh and worldwide. We encourage you to read it carefully before registering or making use of any service on our platform. If you have questions or concerns about any part of this document, please contact our support team at the email address provided in our footer.

1. Information We Collect

When you register and use dk111, we may collect the following categories of personal information in order to provide a secure and seamless gaming experience:

• Identity information: full name, date of birth, and nationality.
• Contact details: email address, phone number, and residential address (Dhaka, Chittagong, Sylhet, and other regions of Bangladesh).
• Account credentials: username and encrypted password.
• Financial information: payment method details such as bKash, Nagad, Rocket, or Upay account references used for deposits and withdrawals. We do not store full payment credentials; transactions are processed through secure third-party gateways.
• Technical data: IP address, device type, operating system, browser type, and session activity logs collected automatically when you use our website.

2. How We Use Your Information

dk111 uses the personal information we collect strictly for legitimate operational purposes. We do not sell your data to third parties. The specific purposes include:

Account Management & Service Delivery

Your information is used to create and maintain your player account, verify your identity, process transactions, and deliver the following services:

• Cricket betting, live casino games, slots, and crash games.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, and other supported gateways.
• Sending account notifications, transaction confirmations, and security alerts.
• Providing customer support when you contact our team.

Compliance, Security & Fraud Prevention

We use your data to comply with our internal policies and to maintain the integrity of the platform, including:

• Verifying that all registered users meet the minimum age requirement of 21 years.
• Detecting and preventing fraudulent activity, money laundering, and unauthorised account access.
• Conducting responsible gaming checks to support player welfare in accordance with our Responsible Gaming guidelines.

3. Cookies and Tracking Technologies

dk111 uses cookies and similar tracking technologies to improve your browsing experience on our platform and to gather analytical data. The types of cookies we may use include:

• Essential cookies: required for the website to function correctly, including maintaining your login session.
• Performance cookies: help us understand how players navigate the site so we can improve page load times and user flow.
• Functionality cookies: remember your preferences such as language selection and region (e.g., Dhaka, Chittagong).
• Analytical cookies: provide aggregated statistics on player engagement, game popularity, and feature usage, which help us improve our services.
• You can manage or disable cookies through your browser settings. Note that disabling essential cookies may affect the functionality of certain platform features.

4. Data Sharing and Third Parties

dk111 does not sell, rent, or trade your personal information to outside companies for marketing purposes. However, in order to operate the platform effectively, we may share specific information with trusted third-party service providers who act strictly on our instructions. These may include payment processors (bKash, Nagad, Rocket), identity verification services, fraud detection systems, and cloud hosting providers.

Any third party that processes your data on our behalf is bound by confidentiality obligations and is prohibited from using your information for any purpose other than delivering the specific service they have been engaged to provide. We require all partners to implement appropriate technical and organisational measures to protect your data.

5. Data Retention

We retain your personal information only for as long as is reasonably necessary to fulfil the purposes outlined in this Privacy Policy, or as required by our internal risk and compliance frameworks. The general retention guidelines we follow are:

• Active account data is retained for as long as your player account remains open and in use.
• Following account closure, basic identity and transaction records may be retained for up to five years for internal audit and compliance purposes.
• Anonymised or aggregated statistical data may be retained indefinitely and does not constitute personal information under this policy.

6. Data Security

dk111 employs industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Our platform uses SSL (Secure Socket Layer) encryption to secure all data transmitted between your device and our servers. Internal access to sensitive player data is restricted to authorised personnel only, and all staff who handle personal information are required to follow strict data-handling protocols. While we take every reasonable precaution to protect your information, no data transmission or storage system can be guaranteed to be 100% secure. We encourage all players to choose strong, unique passwords and to contact support immediately if they suspect any unauthorised access to their account.

7. Your Rights Over Your Data

As a dk111 user, you have the following rights with respect to the personal information we hold about you:

• Right of access: you may request a copy of the personal information we hold about you at any time.
• Right of rectification: if any information we hold is inaccurate or incomplete, you have the right to request correction.
• Right to erasure: under certain conditions you may request that your personal data be deleted from our systems.
• Right to restrict processing: you may request that we limit the way in which we process your data while any disputes or objections are being resolved.
• Right to data portability: you may request that we provide your data in a structured, commonly used, machine-readable format where technically feasible.

8. Children and Age Restrictions

dk111 is strictly intended for adults aged 21 and above. We do not knowingly collect personal information from individuals under the age of 21. If you are a parent or guardian and believe that a minor has registered on our platform or provided us with personal information, please contact our support team immediately so that the account can be reviewed and, if necessary, closed. Any data inadvertently collected from a person under 21 will be deleted upon confirmation.

9. Changes to This Privacy Policy

dk111 reserves the right to update or modify this Privacy Policy at any time. When changes are made, the revised policy will be published on this page with an updated "Last Updated" date. We recommend checking this page periodically to stay informed about how we protect your information.

Continued use of the dk111 platform following the posting of changes constitutes your acceptance of the revised Privacy Policy. If you do not agree to the updated terms, you should discontinue use of the platform and contact us to close your account.

10. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or the way dk111 handles your personal data, you are welcome to reach out to our support team. Our contact email is listed in the footer of every page on this website. We aim to respond to all privacy-related inquiries within five business days. Players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh can also access support through our in-platform help centre.

11. Governing Language

This Privacy Policy is written in English. In the event of any ambiguity arising from translation into Bengali or any other language, the English version of this document shall prevail and be treated as the authoritative version for all legal and interpretive purposes.